FREQUENTLY ASKED QUESTIONS
What is Paint2you?
We are an online store that gives you the option to shop and get your painting supplies at the convenience of your fingertips. We understand that buying paints might be a little troublesome as you typically have to go down to the store to get them but with our online store and friendly staff, you can get your paints delivered right to your doorstep without having to leave the house. If you have any questions, leave us a message and we will get back to you as soon as we can.
Do you have a local store I can visit?
Yes we do! If you would like to visit our physical store, we are located at:
Block 108, Hougang Avenue 1, #01-1303, Singapore 530108
I am painting my room but I am not sure what I would need. What are the basic tools I would need?
For painting a single bedroom, the tools we recommend would be:
- Paint of your choice
- Plastic Drop to protect your flooring
- 5” or 2” brush to paint hard-to-reach corners of the room
- 4” or 6” roller to paint the main walls of the room
- Plastic tray to hold the paint
How much paint would I need?
Please refer to the image below to have an estimate of paints you might need.
I saw a color on the catalogue I like but I don't see the color selection available here. Can I still order the paint?
Yes, if you see any color on the catalogue you like, we would be able to make the paint for you. Please indicate in the order notes the color code and we would contact you shortly to confirm it. Alternatively, if you would like to check the availability and price, send us an enquiry or give us a call and we will get back to you shortly.
Do I have to sign up for an account to place an order?
No, you may check out as a guest. However, you are encouraged to sign up for an account as it would be more convenient to for you to reorder again.
How long does it take to process my order once I send in my order?
We try to fulfil each customer’s order as fast as we possibly can so we would usually process your order immediately once we receive it so you can get your items quickly.
How long would it take for me to receive my order?
Please allow 3 to 5 business days for us to prepare your paints and deliver them to you. Alternatively, if you wish to get your paints within the same day, you may choose to order them online first and opt for self collection from our physical store at : Blk 108 Hougang Avenue 1 #01-1303 Singapore 530108. For self collection, please allow 3 hours lead time.
How do I track the status of my order?
When we receive your order, we will send you emails updates on the progress of your order. However, if you wish to know the exact status of your order, you may choose to contact us directly so we can check for you right away.
Who should I contact if there is a problem with my order?
Please send us an email at email@example.com or give us a call so we can assist you with your order.
Delivery and exchange
Can I cancel my order?
When we receive your order, we will start preparing your paints so we would not be able to cancel it. We would highly recommend you to check and confirm your order first before proceeding to check out.
Can I return my purchase?
We offer one-to-one exchange for damaged goods or defective item. Please refer below for our exchange policies. Item(s) and delivery fees are non-refundable.
A product can be exchanged only under the following circumstances:
- Product is physically damaged/defective
- Wrong item delivered
I might not be home the whole day on the date of delivery. Can I schedule a timing for the delivery of my items?
Once your order is ready to be dispatched, we would contact you to arrange a convenient timing for you so we can deliver the items over.
We take our customers privacy seriously and we will only collect and use your personal information as outlined below.
We will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected.
You can visit the Site and browse without having to provide personal details. During your visit to the Site you remain anonymous and at no time can we identify you unless you have an account on the Site and log on with your user name and password.
If you have any comments or suggestions, we would be pleased to receive them at our address or by emailing us at firstname.lastname@example.org.
- Collection of Personal Information
- Updating Your Personal Information
- Security of Your Personal Information
- Disclosure of Personal Information
- Collection of Computer Data
Collection of Personal Information
Paint2you does not sell, share or trade customer’s personal information collected online with third parties.
Personal information collected online will only be disclosed within our corporate group for internal use only.
When you register an account with us the personal information we collect may include your:
– Company name
– Email Address
– Telephone Number
– Mobile Number
– Delivery Address
The personal information we collect from you will be used in some or all of the following ways:
– To deliver the products you have purchased from Paint2you
– To update you on the delivery of the product
– To provide you with relevant product information
– To process your orders and to provide you with the services and information offered through our website and which you request
– Furthermore, we will use the information you provide to administer your account with us; verify and carry out financial transactions in relation to payments you make online; audit the downloading of data from our website; improve the layout and/or content of the pages of our website and customize them for users; identify visitors on our website; carry out research on our users’ demographics; send you information we think you may find useful or which you have requested from us, including information about our products and services, provided you have indicated that you have not objected to being contacted for these purposes.
Payments that you make through the Site will be processed by our agent. You must only submit to us or our Agent or the Site information which is accurate and not misleading and you must keep it up to date and inform us of changes.
Your actual order details may be stored with us but for security reasons cannot be retrieved directly by us. However, you may access this information by logging into your account on the Site. Here you can view the details of your orders that have been completed, those which are open and those which are shortly to be dispatched and administer your address details, bank details and any newsletter to which you may have subscribed. You undertake to treat the personal access data confidentially and not make it available to unauthorized third parties. We cannot assume any liability for misuse of passwords unless this misuse is our fault.
Updating Your Personal Information
You can update your personal information anytime by accessing your account on Paint2you website.
Security of Your Personal Information
Paint2you ensures that all information collected will be safely and securely stored. We protect your personal information by:
– Restricting access to personal information
– Maintaining technology products to prevent unauthorized computer access
– Securely destroying your personal information when it’s no longer needed for our record retention purposes.
Paint2you uses 128 – bit SSL (secure sockets layer) encryption technology when processing your financial details. 128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard.
Disclosure of Personal Information
We will not share your information with any other organizations other than related companies and those third parties directly related to the delivery of the products you have purchased from Paint2you website. In exceptional circumstances Paint2you may be required to disclose personal information, such as when there are grounds to believe that the disclosure is necessary to prevent a threat to life or health, or for law enforcement purposes. Paint2you is committed to complying with the Privacy Act and the National Privacy principles.
If you believe that your privacy has been breached by Paint2you please contact us at email@example.com and we will resolve the issue.
Collection of Computer Data
When you visit Paint2you, our company servers will automatically record information that your browser sends whenever you visit a website. This data may include:
– Your computer’s IP address
– Browser type
– Webpage you were visiting before you came to our site
– The pages within Paint2you you visit
This information is collected for analysis and evaluation in order to help us improve our site and the services and products we provide. This data will not be used in association with any other personal information.
Paint2you reserves the right to modify and change the Privacy Statement at any time. Any changes to this policy will be published on our site.
Complaints about breeches of privacy
If you are not satisfied with the way in which we handle your enquiry or complaint, please don’t hesitate to contact us at firstname.lastname@example.org.